Friday, December 19, 2008

After nearly a week of no internet

After nearly a week of no internet, during which I had had been on the phone with countless representatives of two different internet providers – both our actual internet provider and the provider that had tried to poach our business by setting up an unwanted contract, sending out an unwanted modem and then changing the coding on our ADSL line without our permission – after nearly a week of phone calls with technical support staff (mostly in India) and customer relations staff from the poaching provider (mostly in Australia), during which I was becoming more and more incensed and given to venting my frustration on any hapless person on the other end of the phone line, it was humiliating to have it discovered that the supposed fault I had been railing about, since the original coding was finally reinstalled three days after it was removed, had been caused by all the plugging and unplugging of cables that I had been doing under instruction from various technicians – where, in short, the phone line had fallen out of the back of the modem and got lost in the tangle between the wall and the desk.

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